Our Process


  • Opening and closing checklist are being revised with the team members
  • Daily, weekly, monthly cleaning checklist will also be explained with the team
  • Operational standards including customer handling, shift handovers, product preparation, receiving stock are being trained
  • 4 weekly stock ordering on Monday which is delivered by Thursday evening
  • Product tasting session, for new products along with team members.
  • Outlet open till late night(2am) to improve the late-night sales and also improve Swiggy & Zomato sales.
  • Preparation procedures such as bites & drinks are being displayed in all outlets and the same is being trained constantly.
  • Duty roaster is also being displayed in back area for cafes
  • Other paper work such as café sales and expenses, customer feedback form, inventory count sheet, staff attendance and temperature log book are being effectively trained and monitored.
  • Statement of procedures are being explained to the team and evaluated regularly.


  • Monthly auditing is being conducted, and the report is being discussed with partner along with the action plan
  • Mystery shopper is being conducted to monitor the cafe ambience, customer handling, product taste and quality.
  • Team meeting is being conducted once in two weeks to review the performance and discussing the improvement opportunities.
  • Monthly cafe partners meeting is also scheduled to gather the suggestions and one to one meetings are also conducted
  • Staff incentives for achieving monthly targets.
  • New POS system deployment is currently in progress of installation to monitor stock, wastage, ordering system and also inventory management.

Customer handling

  • Customer data is being maintained in the POS system, to promote valuable offers that could be redeemed
  • A short Customer feedback survey form is being provided and recorded to implement the valuable suggestions to improve the brand standards and service.
  • Providing loyalty cards to customers for retention process - after 5 visits complimentary milk shake and after 10 visits complimentary bite is offered.
  • Requesting the customer to provide a feedback through google review - implementing the suggestions.


  • Catchment area mapping such as streets surrounding cafe location and creating awareness
  • Approaching the corporate and retail offices for bulk and regular ordering.
  • Newspaper inserts
  • Leaflet distribution to residential
  • Promotional offers to cover nearby schools with affordable combos
  • We have also conducted 200 people as outdoor catering through event managements.
  • Integration with all the third party delivery aggregators to maximise the sales through all possible ways.